Frequently Asked Questions

Here you will find the answers to the questions most commonly asked. 

Please read below and if you can't find the answer to your doubts feel free to contact us.

Who can fly?

There’s no experience requirement, so all experience levels can fly. Flyers must be in good health and physical condition.

If you have previously had a shoulder dislocation or back or neck problems you should not fly. Pregnant women should not fly.

Madrid Fly is completely wheelchair accessible. There are ramps at the entrance and a specially designed fully equipped wheelchair accessible bathroom which even includes a shower on the ground floor. There are also lifts for access on all levels, although first-timers have all the facilities they need on the ground level. 

People with certain disabilities might be able to fly, depending on the disability. 

Please contact us for details - we'd love to get you flying!

Is it safe?

Flying at Madrid Fly is completely safe. It is comparable to being in a swimming pool.

We have highly-trained and certified (by the Tunnel Instructor Organisation) instructors, who will guide and supervise you at all moments. This guarantees a safe environment for the enjoyment of your flight session. Your flight instructor will accompany you through your entire flight experience regardless of your level of experience.

How long is a flight?

The entire first-time flyer experience takes approximately 2 hours from start to finish. Often flyers might stay at the wind tunnel for a while longer, depending on if they want to watch other flyers or have something at the restaurant.

The actual time that a first timer is in the flight chamber is 60-75 seconds per flight. This is actually longer (almost twice the time) than a tandem freefall experience would be.

If you reserve a package that contains 2 flights, you will have 2 turns in the wind tunnel with an instructor lasting at least 60 seconds each.

Can i Make just One Flight?

No, the minimum amount of flights you can do is 2 flights per person,this is because the first flight is like a test for you of the position and the wind and the second one is when you can really enjoy.

How old do you have to be?

Mimimum age is 5 years old. 

Is there a weight restriction?

Maximum weight is 120kg.

What time should I get there?

First-time flyers should arrive at least an hour before the time you have booked to fly. That gives you the time necessary to check in, complete your waiver, attend the training session and change into your flight gear. Return flyers should arrive about half an hour before your scheduled flight time.

It is recommended that you make a booking prior to arriving at the wind tunnel. Flight time is allocated on a first-come first-serve basis which means reservations will be attended first.

What should I wear?

Please wear comfortable casual clothes, trainers or running shoes.

You won't have to change out of these clothes — you wear your flight suit over your clothes.

No loose items (watches, jewelry etc.) are allowed in the ante-chamber or flight chamber due to the possibility of them flying off. The facilities include lockers for storing personal items.

You may wear glasses as we have special goggles that fit over them, holding them in place.

What about my instructors?

All instructors working at Madrid Fly are fully qualified and certified by Tunnel Instructor.org which is the leading wind tunnel safety organisation in Europe.

Will you provide videos and photos of my flight?

Yes, Madrid Fly has permanent video equipment installed around the flight chamber that will capture High Quality pictures and videos that will be available to you after your flight. 

For safety reasons you are not allowed to bring inside the ante-chamber or the flight chamber any camera equipment, as it can fly off causing damage to the engines and/or harm to flyers.

Videos and photos are an extra that is not included in the regular flight price, unless otherwise specified.

You can buy video and photos from your flight at the reception, after your flight.

Video costs 15 €

Photo costs 5 €

Is there a viewing area of the tunnel?

Yes, you can enjoy in our BarFly while you watch the tunnel.

Why do I need to wear a flight suit?

Our instructors are trained to hold you from the grips on your flight suit should you need assistance.

Can I do tricks and flips in the tunnel?

Madrid Fly's first concern is for your safety in the flight chamber so the tricks or flips are done by experienced flyers only. Some flyers are able to do turns, move up and down, forwards and backwards during their first flight.

Be sure to ask your instructor how to advance your flying skills.

What is a wind tunnel?

A wind tunnel is a machine that produces the column of air you float on in the flight chamber. 

Visit this page for more information.

Do I need to make a reservation?

It is recommended that you make a booking prior to arriving at the Wind Tunnel. Flight time is allocated on a first-come first-serve basis which means reservations will be attended first.

What is included with my flight?

Madrid Fly offers various packages but each First-Time Flyer package includes your training session, use of all the flight gear, your flight time in the tunnel, hands-on personal assistance from your instructor and a personalized flight certificate.